Reply to post: Response to my request

THREE MILLION Moonpig accounts exposed by flaw

wolfetone Silver badge
WTF?

Response to my request

Well basically I emailed them the following:

"Please close my account with the email address provided. You're not a safe company to deal with, especially as you were told about this issue 18 months ago. If you're looking at it now why couldn't you do it 18 months ago? Oh yeah, that's right: it'll cost money.

Delete all my information from your account please."

The response:

"Thank you for taking the time to contact us here at Moonpig.

We are sorry to hear that you would like us to close your account and understand your concerns. We have now carried out your request.

We would like to assure you that all password and payment information is and has always been safe. The security of your shopping experience at Moonpig is extremely important to us and we are investigating the detail behind today’s report as a priority.

As a precaution, our Apps will be unavailable for a time whilst we conduct these investigations and we will work to resume a normal service as soon as possible. The desktop and mobile websites are unaffected.

If at any point you wish to reopen your account just let us know and we will be very happy to welcome you back.

Kind regards,

Nicholas"

How can they reopen my account if it's been deleted?

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