Re: Hilton, Marriott et al market themselves to business travellers
We spent a night in a Four Seasons in the US on honeymoon. They wanted $7 for the (not very fancy) printed map of the local area that was left in the room (i.e it was a minibar item). There was no tea/coffee provided in the room, although you could of course order it on room service at suitably expensive prices. We were left wondering what you actually get for your greatly inflated room rate, given that the whole experience compared very poorly to the other (cheaper) hotels on the trip.
I won't even get on to their wifi cost, in a city with ubiquitous free coverage.
Upmarket hotels are money extraction machines, or at least they want to be.