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So glad I dropped 1&1 last year for my hosting requirements.

I got so sick and tired of their hard sell tactics for their 'value added' services (like their website builder). Eventually jumped ship when after a particularly obnoxious sales drone called from the USA to try to sell me the services yet again, whom I politely informed that I was not interested. Anyhow, I then found on my next invoice a charge for 12 months pre-payment for the website builder. Took me a further 2 months to get all the charges reversed and them to eventually transfer my domains and close my accounts.

Now with Vidahost and have never been more satisfied with a hosting provider. (And I'm paying less for three years domain registration and hosting with them than I was paying 1&1 per quarter).