Have an upvote for mentioning about firmware updates. But I'd disagree on the support front, Netgear have been quite good with this, I've seen upgrades 2-3 years after I brought the equipment.. though finding the firmware can be a little tricky.
One interesting question off the back of this is educating users to life expectancy and maintenance of equipment, older generations pride themselves on "looking" after stuff and use it until its given up the ghost. Whilst this is good from a resource usage perspective, most of them will not be aware of the pitfalls.. i.e. the risks!