It never does
Problem is that IT seems to be treated as a necessary evil by most companies.
They know they need it and so will tolerate it, but it's treated like a loyal dog. Keep it happy, use it, but you don't ask it what you should do.
It's a tool the company uses, rather than a fundamental part of the company.
I've got mixed feelings on this (speaking as an employee of a notionally tech company, and hence the anonymous post).
It would be lovely if our CTO was capable of more than screaming 'CLOUDS!!' on investor calls, but then if he actually was in a position to understand and lead the company's tech, there'd be so much less scope for the rest of us to occasionally be perceived as utterly amazing by simply doing the blindingly obvious.