Reply to post: Can’t even fix a fault with their own equipment.

BT engineers - missed appointments

David_Penson

Can’t even fix a fault with their own equipment.

i have had to take many days off work, and still the fault with their equipment is not fixed. they continue to take money for a service they are not providing, and as i have lost so much money sitting at home waiting for an engineer to visit if they actually turn up, they claim they have a photograph of my front door to prove they visited, this is contrary to 6 hrs of cctv footage. I may be forced to take them to court, as apparently a payment for a service that they can’t provide is non refundable.

After the 3rd and final BT visit my connection speed is less than when I started to complain about it dropping out. and plusnet`s response is its fixed. I think not.

Now they are blaming my cctv for REIN, however it complies with EMC directive 1999/5/EC.

They made my internet worse, damaged my property (because clearly they are not trained to use drills), and now blaming unrelated equipment.

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