Reply to post: Re: What counts as the reference number for "customers"

Broadband sellers in the UK are UP TO no good, says Which?

Anonymous Coward
Anonymous Coward

Re: What counts as the reference number for "customers"

I think what most people expect from the info in the adverts is what I get living in another European country.

My line is advertised as 30 Mb/s. I actually get around 40, all day everyday but would be happy with the 30 advertised. I don't live in the capital city but a large town, I suppose it would be like living in Guildford but slightly less stock brokerish.

The rate advertised should be what at least 90% of customers receive and it should be what they receive at least 90% of the time.

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