Re: What counts as the reference number for "customers"
I think what most people expect from the info in the adverts is what I get living in another European country.
My line is advertised as 30 Mb/s. I actually get around 40, all day everyday but would be happy with the 30 advertised. I don't live in the capital city but a large town, I suppose it would be like living in Guildford but slightly less stock brokerish.
The rate advertised should be what at least 90% of customers receive and it should be what they receive at least 90% of the time.