Re: When you buy a luxury overpriced product...
The situation is just slightly different.
Apple provides indeed excellent after-sales service. Every time I have gone to my local Apple Store, I have met people who were polite, knowledgable, and helpful, and have indeed fixed whatever the problem is. It's not "overpriced product" and "feeling entitled", the cost of the excellent service is just included in the cost of the product.
The only problem is that many people are so used to the "service" at other stores that they don't expect any help and don't even try. They have a problem and you have to tell them at least three times that they just have to go to the nearest Apple Store and their problem will be sorted out.