Re: YOU JUST CAN'T GET THE STAFF.
"The customer is always right" is absolutely correct, but usually misunderstood.
1. If the customer wants something and the customer pays for it, even if it is a stupid idea, as long as the customer gets what they want and you get paid for it, the customer is right.
2. Given the choice between being right about which is the best football team ever and not making a sale, and the customer being right about the best football team ever and you making a sale, the customer is right.
Now there are people coming to your shop that are useless, won't make you money but will just be a pain. These people are _not_ customers even if they think they are. And since they are not customers, they are not right.