This nicely encapsulates all of Apple support.
Spent two hours on the phone trying to have my account details changed, with several escalations, and the whole outcome? Retards blocked the account. Lost all the settings and high scores.
Thankfully I didn't buy anything from the store, and with this experience most probably never will.
Important is that every time time they f**ck something up they say "Are you happy for me to ...." No I'm not happy, unless you solve my problem. But latter is not part of the script.