Re: Unpaid volunteers in a lot of cases
You just assume the volunteers who get screamed at are bad at their jobs. The specific instance I recall, Torvalds was screaming one-to-one at distro bug tracking volunteers because he was having trouble getting his daughter's laptop to hop onto the local public school network. Turns out that the "bug" wasn't really a bug, and that it was an upstream security decision from KDE maintainers anyway - nothing to do with the distro's volunteers that were getting screamed at.