Just give me an email address damnit!
While public shouting is all well and good (and quite satisfying) some of us have rather complicated issues to be dealt with and would rather not try and cut our complaints down to 140 characters a time.
I had an issue a year or so ago with Orange taking a month (and two goes) to fix my brand new GS3 which had stopped receiving wifi properly. Having finally got the phone back I then wanted to complain about the service I received. I decided the best way to do it was to write a proper, full length email outlining the issue and my preferred resolution. However all of EE/Orange's customer interaction now has to go through their social media accounts, where of course they have full control.
I the end I sent numerous messages to the one email I could find, the CEO's....
Biting the hand that feeds IT
