"As said, the engineers themselves (unless they're a sub from Kelly's or similar) are usually fine blokes who know what they're doing."
Over the last few years, BT has systematically employed ex-squaddies. Most seem to think the correct way to reboot a computer involves steel toecaps.
Army boys may be good at following orders but they're not so good at analytical thinking or initiative.
Biting the hand that feeds IT
