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BT engineers - missed appointments

Alan Brown Silver badge

"As said, the engineers themselves (unless they're a sub from Kelly's or similar) are usually fine blokes who know what they're doing."

Over the last few years, BT has systematically employed ex-squaddies. Most seem to think the correct way to reboot a computer involves steel toecaps.

Army boys may be good at following orders but they're not so good at analytical thinking or initiative.

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