Re: My opinion
This is a thread about ranting... surely bad form to mention the good guys who do it right?
A couple of years back I had a client who needed a short contract. Eclipse were going to be charged £60 by BT to install the kit. So they passed this on to the client as part of the monthly contract. Want to leave six months in? Then they'd ask for £30 of that £60. 8 months in they'd ask for £15 to leave. Once you got to the end of the 12 months, they'd ask for nothing. Seemed sensible. No contract renewal - just on going service.
Even better, you could just pay the £60 connection fee up front and then take a monthly contract.
Far too much common sense at Eclipse. Could be why they keep winning those awards for customer service.
Biting the hand that feeds IT
