Wanker
For a while I thought the staff would be made to fall on his sword and be paid to shut up. This frank admission is a BIG GUILT.
Now, only if 3 retentions team can take a leaf out of this admission and the bosses decide to re-train their staff, who keep faffing evermore ridiculous offers and make departing customers even more livid.
Biting the hand that feeds IT
