Re: VP of product at AOL
"No kidding. I have fond memories of that entire working day I spent trying to cancel my AOL membership."
If there's an award for consistency, then AOL ought to have it. They were a bunch of cunts when I cancelled my subscription back in 1992. Which means that (even assuming they'd only just started that policy in '92) if they can keep it up for another few years they'll be able to proudly boast "Quarter of a century of the World's Worst Service".
And this consistency makes a mockery of the pathetic corporate apologies. The values of AOL (or "Comcast" as they now wish to be known) are inculcated in this history.
Biting the hand that feeds IT
