Re: Noting error messages....Let's be fair here...
Everyone I support knows how to take a screenshot of an error message and e-mail it to me
Bah. As far as I'm concerned, emailing a screenshot1 should be punished by an extra hour of being ignored. Unless it's from one of the many Windows dialogs that don't support copying text, of course, in which case the only proper response is to go to Redmond, find the developer responsible, and administer a brutal beating.
Kids, lawn, etc.
(I should note, though, that when I deal with other people's software issues, those people are all presumed IT professionals. I don't generally interact with end users. So when I get an emailed screenshot, it's from someone who ought to know better.)
1MIME is the second-most aggravating innovation in the history of computing, right after the WIMP UI paradigm. A god-awful morass of inefficiency and waste that exists primarily to enable people who don't understand the system and refuse to learn.
Biting the hand that feeds IT
