Re: "We help people get stuff done."
Word 2003 was a dream. Did everything perfectly.
Word 2007 had my blood boiling. Simple tasks took 5x longer because it tried to help you TOO much and just got in the way, formatting was a nightmare, things just jumped around all over the place, it pretty much drove me into a rage. The ribbon was a disaster zone where the most commonly used and basic of features were pretty much buried underground and impossible to find. Rolled back to Office 2003 because Excel wasn't too endearing either.
Word (and Excel) 2010. Big improvements, but still not as good as the old days. MOST of what irritated me about 2007 had been improved, fixed, or removed entirely. The ribbon gave up most of its secrets, essential and simple features took centre stage once again.
Office 2013? I don't like seeing ALL MY MENUS IN CAPITAL LETTERS BECAUSE IT LOOKS AMATEURISH. I don't like my professional office suite looking Fisher Price with lots of big, chunky, coloured buttons. I don't like basic functionality being hidden away... yet again.
Even GTA V had a joke on one of the radio stations about a large software company making every version of their word processor more expensive and harder to use than the previous one. Microsoft, take note.