"Prior to Update 1, powering down your machine required you to move the mouse to the lower left-hand corner of your screen, slowly hovering over that corner, right-clicking the Start button or pressing Windows key and X on your keyboard, then clicking on "Shut down" or "Sign out"."
Or, y'know, clicking on the desktop and hitting ALT+F4.
Rocket Science! Waaaaaaay too hard for support desk, right?
Biting the hand that feeds IT
