Reply to post: Re: BT engineers - missed appointments

BT engineers - missed appointments

HATS_UK

Re: BT engineers - missed appointments

I moved home January 17th. I was told BT could not install Broadband/Telephone line until March 3rd. I accept this answer as the new house I was moving into was not connected to the exchange.

Alas I stayed in all day 3rd March. The appointment was anytime between 1pm and 6 pm but no engineer turned up. It's now March 6th. Logging on to My BT I see a notification saying "Your Broadband order is in hand with a member of our team and we will keep you updated with progress. Please continue to check online for further updates".

Can I make a claim against BT for the day I had to spend at home and miss work? How do I progress this order with BT? Now the house is connected to the exchange, is it worth me cancelling my order and seeing if Sky or TalkTalk or some other provider can install more quickly?

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