Re: No show that won't appear in statistics
Actually that isn't the way it came across for me: they said they had known the week before the appointment that the work hadn't been done, but claimed they had been phoning me repeatedly to cancel the appointment. That was clearly not true, but they kept up the pretence, and just generously agreed to overlook the fact that I wasn't contactable.
As of today, was promised exchange would be done Tuesday and I would be making an appointment today, however the story is now that was (another) mistake, and it is now due 9th April. I'm not holding my breath!