Oh BT let me count the ways i hate you
When I first moved into my house I arranged to get the phone line/adsl reconnected waited in for the engineer and all i got was a txt message saying it was all done, now im sure they had done something but they hadnt connected the phone as it was still completely dead.
Ringing them up and getting past the standard doom and gloom it will cost you £££ if its your fault i tried to explain that it was probably connected as far as the pole at the end of the street but that I needed it to be connected all the way to my house, some more waffeling about availability of engineers and I finally cracked and told the nice lady if you dont fix it im going to climb up the pole and hook up the pair myself.
The engineer and his nice fluke line break tester thingy arrived first thing next morning and sorted it out :)
Then last year I had a friend banging on my door asking "if i ever answered the phone?" to which i replied no but it hasnt been ringing anyway, which is how i found the AC ringing signal was broken and why I hadnt had any nuisance calls for a few months.
Reported the fault, the engineer turned up at the allotted time tested the line and confirmed it was broken but it was a job for the people in the exchange not him and said they would fix it and buggered off.
That evening I got a text message to tell me it was fixed so I tested the line and it wasnt. So I got to play some fault report ping pong with them, reopen the fault, their helpfull website shown me a nice picture saying its my equipment at fault and closing the issue, me reopening the fault etc etc
The fifth time I reopened the fault I had lost my temper and added the comment "for god sake check the line card at the exchange" to the ticket. That seemed to do the trick.
Oh BT I hate you so.