Had a new line install booked with BT, 1300-1800 slot. Engineer arrived at new building at 0900, phoned us to find out why no one was there.
When pointed out there would be someone there in the time slot he was booked in for "I don't know if I can return then".
Home line for employee with fttc install.
fttc engineer arrives at 0930, tries to force the install onto employee's room mate's line (which had voice + adsl).
Leaves, marked that customer refused entry.
1230 2nd engineer arrives to fit the physical line for the new service..