Reply to post: You sort of can

BT engineers - missed appointments

Skoorb

You sort of can

However, you don't 'charge' Openreach, you claim compensation for consequential loss from the company you have a contract with.

Whilst this guide is for missed courier deliveries, the same principle applies here:

http://www.moneysavingexpert.com/shopping/delivery-rights

You will need to go though the complaints procedure though.

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