Reply to post: MBORC

BT engineers - missed appointments



Openreach had an MBORC status (Matters Beyond Our Reasonable Control) on most of the country over the winter months which might go some way to explaining the rise in complaints.

MBORC basically means they can't actually confirm that they'll turn up on time or at all due to weather conditions. At one point in December we (major ISP) had over 10k overdue tickets with them because of it.

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