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BT engineers - missed appointments

Tachikoma

I have been dicked around by OpenReach twice while moving house, first they never turned up to disconnect my old property, but Sky closed my account and the internet still worked for another fortnight, so yay free broadband for the price of one days leave. However at the new property they made an appointment for 3 weeks time, about a week after I was to move in. On the second week, they sent me a text to say my appointment had been rescheduled for another 3 weeks. Booked the day off for the engineers visit and the night before the appointment they sent me another text to say it was all connected and there was no need to take the day off.

Not turning up at the old place to disconnect everything was an annoyance, but re-scheduling the connection to the new property by 3 weeks after already waiting 2 weeks was... not fun...

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