There are a number of posts on various broadband forums that suggest that FTTC installs are routinely marked by no-shows.
What really bites is that BT will charge YOU if you break an appointment, maybe we need a level playing field whereby BT are required to pay us the same level of "fine" is they break the appointment without due notice, then we could expand that into fining BT for wrongful SFI bills. That might make them treat their customers with respect and consideration...
Of course fixing my unstable 3km (or 2.6km depending on which database you look at)line so broadband doesn't drop out at random and delivers what all the stats say it s should would be too much to ask... even after 10 years. Hmm maybe one of the pair takes a longer route! that would explain the disparity.
Fail (as my line does too often)