Reply to post: Re: Statistics

BT engineers - missed appointments

Annihilator
Boffin

Re: Statistics

It's far more likely that over-stretched BTOR engineers are being alotted an hour slot for a three hour problem, sticking around to do the job properly and missing the next two appointments. Given the rollocking they'll get for that, the simple answer is to tick the box that says "customer not home" which won't appear on the "no show" reports.

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