Reply to post: BT / PlusNet shambles

BT engineers - missed appointments

Anonymous Coward
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BT / PlusNet shambles

I live out in the sticks. Broadband speeds in our village are very slow (1.5mb down, 0.2mb up).

I was looking at any options on the PlusNet site for speeding up my basic broadband, put my postcode into their fibre option, and they said they could install it for a 30mb broadband! I thought I would be finally able to use streaming HDTV services and game download services properly!

Arranged for the BT engineer to arrive on the PM of a given date. I took a half day off work, rushed home in case he had arrived at lunchtime.

Waited, waited.

4pm, I called PlusNet regarding the thus-far no-show.

They informed me to give it til 6pm.

Waited, waited.

At 5.30pm, the engineer called the house phone saying that he was busy on jobs in the nearest town, and that he would be down in a couple of hours.

At 8.30pm, engineer arrives but seems concerned that our village is too far from the exchange.

He takes a drive to the exchange, calls me back, explains that at 2.1 miles the signal attenuation drop would be too great, he wouldn't recommend an install and apologises.

Half-day wasted.

PlusNet then proceed to charge me for the fibre broadband they didn't install. When I query this, they set my rate back to standard broadband - which has doubled in price!

When I query this, I am informed that it was because they didn't realise I was so far from the exchange. I then proceed to tell them what to do with their broadband, and how sky's broadband offer would work out cheaper for me, they then decide to set the broadband charge to it's previous rate pre-fibre-attempt.

So, I'm stuck on 1.5mb broadband, I feel like throwing things at the TV when services are advertised with a 2mb minimum recommendation, I chased the LoveFilm guy away from the door for this reason.

The fibre DSLAM is in a hamlet of about 10 houses on a crossroads - presumably where a BT boss / local councillor lives.

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