Reply to post: Re: Good Service(!)

BT engineers - missed appointments

Anonymous Coward
Anonymous Coward

Re: Good Service(!)

Same situation as me. Waited in all day on house move and found out new house had BT wires cut and was a Virgin Media house. Engineer was supposed to come but he enabled something at exchange and I received an automated text saying everything was all working !

Explained to call centre staff that it would be impossible as wire cut and raised a fault. Fixed a week later and can't fault them for fixing problem once spotted - at one point there was a cherry picker outside too!

Think its the booking system and house move process that's wrong as people don't know what to expect once they get to the new house.

POST COMMENT House rules

Not a member of The Register? Create a new account here.

  • Enter your comment

  • Add an icon

Anonymous cowards cannot choose their icon

Biting the hand that feeds IT © 1998–2019