Re: Good Service(!)
Same situation as me. Waited in all day on house move and found out new house had BT wires cut and was a Virgin Media house. Engineer was supposed to come but he enabled something at exchange and I received an automated text saying everything was all working !
Explained to call centre staff that it would be impossible as wire cut and raised a fault. Fixed a week later and can't fault them for fixing problem once spotted - at one point there was a cherry picker outside too!
Think its the booking system and house move process that's wrong as people don't know what to expect once they get to the new house.