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BT engineers - missed appointments


Technically, I've seen an improved service as when I had them out for a fault about a year and a half ago they first missed the appointment, then discovered the fault was in the exchange. All I got from that was a line rental refund for the time between the two appointments.

A recent visit was to install a pluggable master socket as the property hadn't had one before - connection was working fine though so I wasn't caring when/if it got done.

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