Reply to post: Business visits are no better

BT engineers - missed appointments

Anonymous Coward
Anonymous Coward

Business visits are no better

We have a maintainance contract with BT for a Nortel phone system they installed a few years back. We booked an engineer visit to do a reconfig in early February. We were given a date of Friday the 8th of March (a pisstake in itself).

Come the day, no engineer, no call to say there wasn't one and when I finally got through to someone at 3pm to ask where our engineer was I was told "we don't have any resource to send you an engineer". Now a cynic may suggest that the local engineering office being Swansea, and the day after our appointment being an away Wales/Scotland match at Murrayfield might have something to do with it, but I couldn't possibly comment...

Now, the real fun comes on Monday. BT are now quoting a date of the 28th of APRIL for a visit, and apparently can't tell me when an engineer is free before then. And it's not like we're a small company, we do £32k's worth of business with BT a year.

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