Reply to post: Statistics

BT engineers - missed appointments

Ralph B


Reg says: "the number of no-shows appears to be increasing"

BT says: "There has been no increase in the proportion of missed appointments"

This pedant says: The two statements are not necessarily conflicting. If BT is making many more appointments, but missing the same (or lesser) proportion of them, then the number of missed appointments might still be increasing.

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