Reply to post: Creative uses for streetview...

BT engineers - missed appointments

Nick L

Creative uses for streetview...

Our broadband was failing badly when it rained. Engineer booked after persuading BT I did know what a cable looked like and, really, honestly, there's nothing else connected to the master socket apart from the router, and the damn thing keeps dropping when the front of the house gets wet.

I work from home, and have developed a finely tuned ear for a transit van. I can open the house door before they get out of the van, normally. No show at all on the day of the visit. I was in all day, and watching for them. I even recently changed the doorbell and there's 3 sounders in the house now. Even toilet stops were conducted with extreme expedience. They simply never called.

upon phoning at 5pm, BT had the temerity to tell me that they put a card through the letter box of a "brown wooden door". Yes, we have a brown wooden door. no, we have no card. Neither does my neighbour who also has a brown wooden door. The engineer simply never turned up.

Callout booked for saturday. Never turns up. This time the excuse was that the agent hadn't booked it correctly.

Two weeks later, an engineer turns up, does a professional job and leaves. Two weeks later...

I shall be happy to see the back of them, and as soon as my contract is up then I'm off.

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