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"An initial analysis shows that ID theft could not result from this printing error."
Of course, this analysis was done by the same person who analysed the printing requirements...
Her Majesty's Revenue and Customs apologised today for sending out private information to 50,000 tax credit recipients. One taxpayer who contacted The Register said: "We received our tax credit notice with our National Insurance details but on the back were two strangers' work, childcare and pay details." He then received a …
A spokeswoman for HMRC said: "HMRC takes data security extremely seriously. Unfortunately an error has occurred in one of the tax credits print runs causing some customer information to be wrongly formatted".
They sent out the wrong information to 50,000 people and they call it a formatting error, well it's one hell of a formatting error.
I can assure you that this sort of balls-up is all too common. Think two-part enclosure with part one for person A and part 2 for person B going into the same envelope.
You would hope, of course, that there was some sort of quality-checking for this sort of stuff that would pick out such problems, such as printing a sample enclosure every X items and opening it to make sure it is correct. Looks like their sample ration was 1 in 50000, which doesn't seem great, but hardly unexpected, knowing how mailing houses like to cut corners.
It is also worth noting that UP TO 50000 are affected. The real number is most likely in the hundreds.
I wonder who does (did?) their printing for them...
When the SCR (Summary Care Record) letters were being sent out in Cambridgeshire, some people received their own and other peoples in the same envelope, some received just their own and some received just someone else's.
I heard that when this was investigated, there were two stages where human intervention was required - and these were the points at which the errors occurred.
If the mailings are for promoting the latest frr offer, accuracy is not very important: the SCR and tax credits are much more important (although it is probable some effort will be made to chase up on the tax credit errors once known): what about mailings involving credit card accounts?
Do they use the same mailing houses?
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They sent a letter to my mother a few months ago telling her I'd died... shame, they still seemed to take my tax... I asked if I could keep it as I was now dead, but they didn't seem too keen...
My friend just got a coding notice for someone he's never worked for too!
Fools!
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Until someone senior in HMRCC is fired for these errors they will keep on making mistakes, irrespective of whatever government is in power.
The government changes, but unfortunately, they don't really know what's going on much lower down in the hierarchy, they don't see the lack-of quality control processes.
The elected politicians may be accountable, but none of the civil servants are. Civl servants don't get fired. They don't even get punished. I've worked for them..I know.
Capita Hartshead, handling pension payments for retired civil servants and widows of late civil servants is currently overloaded because it was sent a lot of wrong tax codes by HMRC:
http://csp.capitahartshead.co.uk/pensioners_hmrc.htm
"IMPORTANT INFORMATION REGARDING TAX CODES AND PAYMENT ADVICES
Please note we are receiving an unprecedented volume of telephone calls regarding information contained in April payment advice notes. As a result if this you may find it difficult to get through to us at present.
HMRC has recently introduced the new National Insurance and PAYE Service (NPS) which they are using to issue tax coding notices for the first time.
Unfortunately the transition to the new system has brought to light some discrepancies in their existing records and this is resulting in a number of incorrect Coding Notices being issued."
Yes, on Wednesday you could not get through or register to use its web site.