back to article SkypeIn goes out

SkypeIn users are complaining of calls not coming in, with callers getting an unobtainable tone. The scale of the problem, and how long it's going to persist, isn't know, but users are reporting calls not being connected with no explanation and little response to on-line fault reports. It seems the lessons of previous outages …

COMMENTS

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  1. pctechxp

    you pay peanuts

    you get monkeys

    What can you expect from a free phone service?

  2. Electro Boy

    Skype sucks

    Skype lost it around a year ago. The call quality seemed to drop really fast within a short period of time. Shame really, it was a great service.

  3. Edward Pearson

    "This is my main business line"

    "This is my main business line"

    Well it shouldn't be. Simple.

    Skype has no uptime SLAs, it's service is for home users. Businesses use it at their own risk.

  4. Erlang Lacod

    connection SIMplicity ?

    Its worth delving a little deeper and asking how Sype connects to the real phone networks, landline and mobile- Whether they have proper workable agreements with contracts and SLA's in place for terminating their voip traffic or whether they might be doing it the cheaper way ?

    Until I knew this i'd never consider buying any shares in them nor relying on them for my main business line....

  5. Webster Phreaky

    It's either Microsoft's or Bush's Fault AGAIN, huh Skype???

    Estonians or Russians, 6 of one - half dozen of another, all the same, can't take the blame when it's THEIR fault.

    Who ya gonna blame this time, Skype?

  6. Anonymous Coward
    Anonymous Coward

    Traditional Telcos

    "...especially as the traditional telcos don't seem to be providing a much better service these days."

    How so? If a BT provided business line goes faulty then there ought to be a really serious problem for it not to get fixed the same day.

    Telephone lines may not have much of a margin but they're still bread and butter business to "Traditional Telcos". It's unfair to suggest that standards are slipping to those of services such as Skype. Bear in mind that the majority of PSTN equipment is almost 25 years old and still working well for the most part, and will only be replaced in 2011 when 21CN is fully enabled.

  7. Anonymous Coward
    Anonymous Coward

    VOIP sucks (for now at least)

    It's funny. All of the tech companies have the worst phone lines these days. I guess it's because all of the technology related businesses love being on the bleeding edge but anytime I call another IT related business I prepare myself for garbled sound, frequent dropouts and delays that make carrying on a conversation very awkward at best. We're sticking with good old fashioned pots lines at our small business until VOIP is proven. It just works and keeps us from looking like a bunch of cheap techno-weanies to our customers.

  8. Anonymous Coward
    Anonymous Coward

    Re: Webster

    YAY! You're back! We wuv your pointless off-topic flames! ----<--{@

  9. This post has been deleted by its author

  10. b166er

    Bad parents

    Should come as no surprise after all, it is owned by eBay!

    I've been waiting a year, A YEAR! for eBay to sort out my account, which was hijacked, a phreakin year!!!

    It is my worst CS experience to date and I never thought anyone would top my experience with Pipex.

    That comment about you pay peanuts...you are presumably comparing Skype with a traditional telco, however, Skype had no infrastructure to build or maintain (servers aside), so should therefore be able to supply a service for peanuts.

  11. Chad H.

    business relying on skype? deserve what you get

    Seriously, if you're going to rely on a service, which I'm 99% sure that says they dont guarantee any level of uptime, and NOT have a backup plan in case it goes wrong?

    You deserve to loose the business. If your earning thousands of pounds relies on a phone, then you need to ensure its always there, and not pinch pennies.

  12. BitTwister

    @pctechxp

    > What can you expect from a free phone service?

    SkypeIn isn't free.

  13. Robert Cunningham

    "the traditional telcos don't seem to be providing a much better service these days..."

    Unfortunately, the Registers "unbiased editorial checker" program was down again today. So daft ill considered comments like this are getting through by unqualified journalists.

  14. Anonymous Coward
    Anonymous Coward

    Depending on Skype = Stupid

    The service is beta. They tell you this. Anyone who relies on it for a main line is stupid, and *cannot* complain when SkypeIn goes titsup.

    Well, they can. Obviously. But we know who to shoot first when they open their gobs.

    I'm not renewing my SkypeIn subscription for much the same reason, but I only got it as a bit of a laugh to see how it worked and stuff like that. It's difficult to link a fixed, traditional POTS number to something that can go online and offline so easily.

    But yes, Skype CS sucks. Ebay CS sucks. While we're on the topic, PayPal CS sucks too. I wonder - is anything linking them all together?

  15. Anonymous Coward
    Anonymous Coward

    ebay

    It really has not been the same since it sold out to ebay :(

    I dont think anyone except perhaps ebay expected it to be.

  16. Anonymous Coward
    Anonymous Coward

    the mediocrity boys

    ebay paypal skype whoever trusts this group is looking for disappointment and loss of money they don't ever have any

    intention but selling you a headache however cheap it may be.

  17. pctechxp

    @BitTwister

    Nope it isn't (I have skype and a Skypein number myself) but the point I am making is that whether you are using the free or paid for portions of the service, it utilises the same infrastructure which was originally designed to provide a free service whereas a traditional telco's infrastructure is designed to provide a paid for service and so they invest heavily in it because they know if it breaks down completely their customers will go elsewhere but there is no such pressure on Skype, particularly as its now owned by tatbay, err sorry ebay.

  18. David Wilkinson

    Who uses skype for business?

    I wouldn't trust Skype to replace my home phone let alone use it to run a business.

    Don't get me wrong, I love Skype Out. I get a years worth of unlimited calls to my friends and family for $30.

    At that price I don't care if the service is down two days a year.

    Actually what I am most afraid of is that they will start investing the money necessary to be 99.999% reliable.

    Somehow I don't think they can afford to do that while still charging $30 a year.

  19. Anonymous Coward
    Anonymous Coward

    SkypeMe!

    Those Thai ladyboys always seem to get through OK... but i suppose it depends what business you in...

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