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back to article Sick of being the bad guy, UK taxman needs YOU(?) to help it be more 'customer-centric'

The UK's taxman is attempting to reposition itself as user-friendly, advertising a set of "customer experience" roles – including AI and voice – in its tech group as part of an overhaul of its operating model. HMRC isn't exactly renowned for a glowing customer service record and its attempts at digitising services have …

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  2. Arthur the cat Silver badge

    Sick of being the bad guy

    No one knows what it's like

    To be the bad man

    To be the sad man

    Behind blue eyes

    No one knows what it's like

    To be hated

    To be fated

    For IR35s

    [Apologies for formatting, El Reg doesn't seem to cater for lyrics]

    11 0 Reply
    1. Franco
      Reply Icon

      Re: Sick of being the bad guy

      I almost want to upvote you (for quoting my favourite song by The Who) and downvote you for tarnishing it with HMRCs brush!

      4 0 Reply
      1. Arthur the cat Silver badge
        Reply Icon
        Unhappy

        Re: Sick of being the bad guy

        downvote you for tarnishing it with HMRCs brush!

        My sincere apologies, but it seemed appropriate.

        4 0 Reply
    2. Edward Noel
      Reply Icon

      Re: Sick of being the bad guy

      Genius!

      0 0 Reply
  3. Anonymous Coward
    Anonymous Coward

    MORE STAFF, FEWER ONLINE SCREWUPS, FIX THE ROBOT ANSWERING MACHINE

    That's what HMRC should concentrate on. Especially having to listen to 5 (or longer) minute long robo-spiels before being told that no-one is available is an insult.

    Anonymous as Hector bears grudges...

    10 0 Reply
    1. cantankerous swineherd
      Reply Icon
      Trollface

      Re: MORE STAFF, FEWER ONLINE SCREWUPS, FIX THE ROBOT ANSWERING MACHINE

      have you thought of visiting their website?

      1 5 Reply
      1. The Onymous Coward
        Reply Icon

        Re: MORE STAFF, FEWER ONLINE SCREWUPS, FIX THE ROBOT ANSWERING MACHINE

        You mean the one that's borked for many users as they've made a hash of the MTD migration but won't admit it publicly?

        4 0 Reply
      2. tfewster
        Reply Icon
        Flame

        Re: MORE STAFF, FEWER ONLINE SCREWUPS, FIX THE ROBOT ANSWERING MACHINE

        Sorry for the downvote Mr Swineherd, but you triggered my Post-Tax Stress Disorder

        2 0 Reply
        1. cantankerous swineherd
          Reply Icon

          Re: MORE STAFF, FEWER ONLINE SCREWUPS, FIX THE ROBOT ANSWERING MACHINE

          sorry to hear of your distress, I'm no longer crying myself to sleep over the downvotes.

          0 0 Reply
      3. cantankerous swineherd
        Reply Icon

        Re: MORE STAFF, FEWER ONLINE SCREWUPS, FIX THE ROBOT ANSWERING MACHINE

        oops, perhaps the joke icon would have been more appropriate?

        0 0 Reply
  4. Anonymous Coward
    Anonymous Coward

    I read Dick Francis novels. The Inland Revenue has to be tough as nails, otherwise Kit will be stuck in his office and can't ride steeplechase.

    1 0 Reply
  5. Anonymous Coward
    Anonymous Coward

    Always been unpopular

    The 'publicans' in the New Testament are always lumped in with sinners as they were the tax collectors.

    0 0 Reply
  6. N2

    HMRC customer centric?

    They need to shutter Cardiff for starters, that would sort a fair few problems.

    1 0 Reply
    1. Arthur the cat Silver badge
      Reply Icon

      Re: HMRC customer centric?

      They need to shutter Cardiff for starters, that would sort a fair few problems.

      What, the entire city?

      1 0 Reply
  7. zaax

    Paying the commercial wage would also be good, most civil pay is about 40% below private pay

    0 0 Reply

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