Broadband speed testers fail the test

In controlled conditions?

Unless i'm mistaken, internet traffic is one of the least controlled conditions out there.... so unless Virgin managed to use the websites on a private LAN then I fail to see how this could be a controlled test...

Who cares about "controlled circumstances"

When real life speeds are no where near because of over subscription to backends and that you're throttled to nothing because you had the audacity to watch a youtube clip and have gone over your F.U.P.

50mbit isn't an upgrade

The 50Mbit package is a seperate product, not an upgrade as you keep implying.

A title is required.

I would imagine that Virgin Media didn't do their tests in an ordinary home, in the evening, when the bandwidth is throttled to buggary.

Not much point in 50Mbit

Virgin Media Unlimited* 50Mbit line

*Unlimited providing you DO NOT perform any of the following:

Use 50Mbits speed or anywhere close to that volume of traffic.

Download anything, from anybody, anywhere at any time

Browse the web

Own a computer, Xbox, or other device that can connect to the internet

Breaching these teams will result in your line being capped to a lower speed just when you want to use it.

Paris - cus she also knows what it’s like to be screwed.

...and only yesterday...

...a Virgin Media "engineer" visited our home to further investigate the flaky service we've been experiencing of late and rubbished the TBB tester I'd been using to log the tardy performance of the service...

PH 'cause she's as tech-savvy as the average VM "engineer".

R.

They would, wouldn't they....

"Virgin Media engineers judged that any speed tester that varied by more than 10 per cent from the headline speed was unacceptably inaccurate"

If that test were the acid test of whether Virgin Media were meeting their advertised service standards then they would find they were unacceptable too.

Odd though, since the speedtests I've tried seem to tally almost exactly with the speeds I get from gamefiles.virginmedia.com (the test their techs insist upon to test speeds).

There is an element of smoke and mirrors here, to mask the underperforming network.

hmmmm

Maybe the other speed testers were throttled by virgin. Most people I know who are on their 20Mbs service dont get 20Mbs most of the time.

Paris. You get what you pay for with her service.

Really non-biased independent news?

Or shameless plug for both Virgin and the Thinkbroadband site?

Are Reg affiliated in any way here?

VirginMedia Cable at 90% of full speed

My Virgin Cable (In Brighton - Ex-NTL) is working fine. As usual. I don't know why there are so many vocal complaints. Funny how a small minority can be so noisy. The rest of us are just busy enjoying the connection. :)

Date 12/11/08 16:34:17

Speed Down 9174.22 Kbps ( 9 Mbps )

Speed Up 482.26 Kbps ( 0.5 Mbps )

I pay for a 10Mbps line, and it is half past four - and heading into "rush hour". I'll check again later, but don't expect much difference. Maybe it is 'cos I don't BitTorrent all day and night. but I do download a hell of a lot of data.

OR maybe I just have more civilised neighbours, and not stuck next door to some pillock downloading every film he can find on Torrents.

If you don't like the VirginMedia service, why do you stick with it? Just move on elsewhere. :) Personally - I think it is great, and pretty rock solid reliable.

Virgin Media claims Virgin Media the fastest shocker

What happens if you run the bandwidth test for more than an hour after midday? You'll soon see who is delivering on their bandwidth promises when the throttling kicks in.

they have a point

They do have a point, a lot of web testers do have somewhat flaky results. I work on ISP helldesk and the number of times I have used actual downloads to disprove thr results from speed testers is very high...thinkbroadbands though is pretty good.

I have also done the tests from my own machine and connection and got teh same kind of differance. Also weak wireless signals cause a lot of precived slow connections as well.

Virgin media suck.

i'd treat this story with the contempt it deserves and ask "who cares what that cowboy outfit says?"

In other words...

... Virgin have a shite service, so they want to slag off anything that proves they have a shite service...

Throttled by 75%??!

And the rest. When I used to go over the '1Gb during peak hours' (4-11pm) limit on my PlusNet 15Gb a month account they would throttle me back from a line speed of 3.4Mbps reported by the router to 128Kbps - until the end of the billing month. Not that I ever got 3.4Mbps downstream (I can't remember what the broadband speed test on ThinkBroadband reported).

No way was that a useable service. What percentage of broadband use is outside of peak? Watch five hours of iPlayer during peak time and that is your 1Gb more or less gone.

Terms of service need to be much, much clearer. At least with Zen I know exactly what I get for my money. No throttling, 25Gb a month, and very clear FAQ on what happens when 25Gb is exceeded.

BTW the ThinkBroadband bandwidth test is a standard HTTP file download/upload test. If the ISPs want to cheat the test what they have to do is throttle based on the ip address you are accessing in the cloud, and use a whitelist system to avoid throttling the broadband test sites.

@ Virgin Engineers

That's nothing.....

I had a VM enginner tell me that my V+ box (of which I've averaged 1 per year!) was not simply broken but being interfered with by the signals from the Wireless capabilities of my Wii, PS3 and Xbox 360.

Rest assured I told him that he was talking rubbish and that the boxes are are flakier than a box of Kelloggs Corn Flakes. He succumbed to my wisdom only after working out that I knew more about IT than him.

Lesson? Only bullshit a customer if you definitly know they know less than you. Oh and never take a VM Engineers word for anything unless it works for at least a year.

With any luck that particular moron will end up being let go in 2009.

Mines the one with all the controllers in the pocket.

Does it also measure

How long it takes for Virgin Media to cut off your connection if you download anything approaching 500MB? Try to download a Linux iso image and you're fucked.

speedtest.net

I use speedtest.net which they recommended for tests up to 20Mb/sec.

I suspect something fishy, because I get ~2Mb test result no matter how fast or slow my 2Mb connection is. Either virgin have prioritied traffic for speed test sites, or something I else haven't even though of.

Blatant scientific fraud.

>"Under controlled conditions Virgin Media engineers judged that any speed tester that varied by more than 10 per cent from the headline speed was unacceptably inaccurate."

So, in other words, they decided the results first and /then/ went out looking for them? And didn't actually /measure/ the speed themselves but just assumed that it would be what they supposed rather than what the speed test website's measurements told them?

We call that fudging where I come from. By the standards of this massively poorly designed unscientific test, a static html page that says "Wow U r getn 50 Mb/s" would pass and something that actually measured traffic flow rates would fail. What a bunch of horse cocks they are.

One more for the "I don't know what you're on about" camp...

VM 10Mb subscriber here. Depending on whether or not next door have got their microwave running or are experimenting with huge electromagnets I mostly get the full whack out of my connection. Unless of course I trip the somewhat draconian STM limit, in which case it's back to 2.5Mb, which isn't terrible unless I'm downloading something huge.

That said there was a pretty awful fault on Saturday which resulted in tons of dropped packets and slower-than-dialup speed.

For all the bad things to be said...

I very rarely get less than the advertised speed.

2Mb line, downloading 250kb/s until my bandwidth monitor hits 1GB, at which point 100kb/s (as per their "unlimited" tarrif Ts&Cs). Even this lower speed is enough to watch the "high-quality" iPlayer programs.

I'd still leave if they brought in Phorm, though.

Oh how wonderful life is for Anonymous Coward then......

So let me get this straigtht, I have just read your post above telling us how wonderful life is in Brighton and you get such a wonderful connection, well bully for you!!!

There some of us that read the advert and it says 10Mb connection, now forgive me for being plain naive here, but when an advert says 10Mb, the customer should possibly expect 10Meg?....the ad doesn't say,"oh expect 10 Meg when your in Brighton, but everyone else who bit torrents or actually uses their connection will be throttled to 0.2Meg because you have been so cheeky enough to actually use our infrastructure, you naughty person. Oh an if your a torrent downloader you will get 0.1 meg!!"

If the people complaining about the VM service are the minority then why is hardly anyone except you piping up in VM's defence!!!!!?!

My service grinds to a halt in the evening, and it is not wireless's fault as my network is all gigabit hard wired up to the router.

Oh in reply to your other comment about switching, as per most of these F**King ISP's, they lie to you in the adverts, then they tie you in to their sh!te service for a year......otherwise I would switch tomorrow!!!

I've just picked myself up from ROFLMAO

at the thought that Virgin-on-the-ridiculous-NTHell could actually have the balls to slag off ANYONE or ANYTHING.

Those in glass houses shouldn't throw stones.

So they reckon the speedtesters are crap ? well maybe they are.

I from experience KNOW that Virgin-on-the-ridiculous-NTHell are crap.

The billing department doesn't know what the installs department is up to, well at least not in an efficient automated way. They will bill you for a service you don't have , well at least they did that to me, and then threatened me when I got the money refunded by my bank. Apparently it's okay to direct debit someone who is not receiving a service.

When you are receiving a service they will still shag up the billing.

On the IP side , the upload speed was diabolical. I had quicker upload speed with my first Pipex ADSL line back in 2002 compared to what I had from the Virgin Media bunch of muppets during 2007 -2008.

Plus Pipex and my current supplier O2 don't shag about port-filtering, and can manage to supply a static IP. Something that seems to be beyond the technical capability of Virgin-NTHell "Engineers".

I suppose Virgin have their target audience, the non-tech-savy-proles that just read the headline speed, and well as we know there are millions of them in the UK.

Testing

I just tested my speed with the sites mentioned, some ISO downloads from the likes of kernel.org and torrents. My speeds varied between 14Mbit/s and 18Mbit/s. This is also at 10pm which is a busy time for internet use.

Given that I'm running a few Linux servers at home with websites, customer mail etc. I wouldn't expect much more than 15 of my 20Mb/s so peaking at 18 is a good sign IMO.

I really do wonder at the testing skills of the moaners on here. For one thing if you think you can do a realiable test over your home wi-fi you shouldn't be making any comments. As for downloading files, I see most people testing a single HTTP connection and ignoring the fact that webservers usually throttle individual connections.

I have a few mates also on Virgin dotted around the country, all of whome are on the 20M service. All of them say they get 12Mb+ at any time of day.

If you're getting 10% of your expected max then try download something from ftp.virginmedia.com. If it's still slow then there's probably something wrong with your cable link.

Bring back

the 56K modem

No need to worry Virgin....

...please don't think that people aren't signing up with you because of inaccurate speedtests, they avoid you because you're widely known for being crap at customer service... you acknowledged my letter of June asking for a refund, and nothing since.... only 5 months and counting eh?

Bandwidth Costs Money!

I foolishly signed up with Virgin ADSL 8Mb product, and for the first month it was blistingly fast with the full 8Mb. (Just long enough to get out of the grace period which you can reject the product) Then from then on it was incredibly slow - I even moved house (and exchanges) but this made no difference at all, proving that it is their network that was at fault an not the line.

Speeds I received were close to other people's speeds at circa 18Kbps (even from virgin.com servers, both FTP and HTTP). The funny thing however was the speeds reported from speed tester websites were constistantly higher - talk about traffic prioritising! When I eventually obtained my MAC so that I could leave the service went back to a much improved speed (3.5Mbps actually which is my line speed in my new house).

Draw your own conclusions, but I'm never going back.

When I moved providers I did some thinking, and came to the conclusion that you get what you pay for, and best to avoid providers that offer cheap products.

I think most people here realise that Bandwidth Cost Money!!!

... For ADSL products (excluding LLU) costs to the ISP ex VAT are... (From BT 1/1/2009)

£6.72 per month per user IPStream (from house to BT Network)

£1,029,000 per annum per 622Mbps Central (From ISP to BT Network)

A 622Mbps central can support a maximum of 25,600 users, equating to average 21.7Kbps throughput when inefficiencies are taken into account. This gives a minimum central cost per user of £1,029,000 / 25600 / 12 = £3.34 per month.

£6.72 + £3.34 + VAT = £11.82 / month / user.

Service with such an over subscribed central will be poor to say the least. Using 15,500 users per central will give better expeience, but will cost £5.51 / user / month + VAT, which brings the minimum costs to the ISP to £14.37 / user / month.

Then there are IP Transit Charges to get your data from your ISP to other ISPs, Peering costs (same reason, but cost neutral), Data Centre Costs, advertising, admin, "Free routers"... you get the idea!

Can Virgin really provide a service with just £3.63 (inc VAT) slack to cover all the items listed above? I think not.

Vote with you feet people. Pay a decent price, get a decent service!

Tim

I've just tried it

in the evening (20:30) when its "throttled to buggery" . I'm on Virgin's L package which is supposed to be 10 meg.

Thinkbroadband measured it at 9.5 meg down, 400 k up, which seems OK to me, certainly pretty much what they said it would be. Now, I'm no ntl/Virgin apologist by a long chalk, but people won't take your criticisms seriously if you just seem to hate Virgin & thats it, in the same way as a serious critique of the Labour party probably wouldn't contain references to 'Bliar' or 'NuLabour' etc.

My problem with virgin is that theres an obvious lag between the mouse click & starting a page download, thats probably them doing their packet inspection or the like - its definitely noticable compared to other ISPs, regardless of download speed.

Online testing sites are all rubbish

The best result I get from an on-line speed-test site for my Be-Unlimited up-to 12Mb/s ADSL2+ connection is 5.5Mb/s down 600kb/s up.

Yet my Up when used by people logged into my FTP server is rock solid at 2Mb/s and I just downloaded a distro via Bit-Torrent at just under 10Mb/s

I don't believe anything an on-line speed checker tells me.

I use speedtest.net

at work and i find its never once come close to the 1Gb/s line speed we pay for. the best I've had is 60Mb/s. talk about inaccurate!

Another + for Virgin Media from here

21:20 on a Thursday evening, so much for throttling..

Thinkbroadband:

13/11/08 21:20:56

Speed Down 15020.91 Kbps ( 14.7 Mbps )

Speed Up 714.98 Kbps ( 0.7 Mbps )

Port 8095

Server speedtest2.adslguide.org.uk

http://www.thinkbroadband.com/speedtest/results/id/1226611217570975009.html

Speedtest.net:

Speed Down 12776 Kbps

Speed Up 730 Kbps

Ping 11ms

http://www.speedtest.net/result/355516753.png

Re: @ the pro-VM crowd

"You've all clearly never actually tried to download something on their service. A single mp3 off itunes isn't really a download."

Did it ever occur to you that maybe you're too biased a twat to accept that people *are* getting good bandwidth from VM?

FYI I just re-ran the tests:

http://www.speedtest.net/result/355589556.png

http://www.thinkbroadband.com/speedtest/results/id/12266206928248106781.html

699MB Ubuntu 8.10 desktop ISO downloaded from the US site in under 5min @ 2.31MB/s (or 18.48Mbps)

Speed testers and flash

I remember being mystified by the result from a broadband speed test. I eventually decided that all the flash ads on the page made the result unreliable.

+1 for VM

16mbps in the evenings, also bittorrent is hardly a good example of a speedtest really is it? Guess im just lucky then =P

@ David Kelly

"Did it ever occur to you that maybe you're too biased a twat to accept that people *are* getting good bandwidth from VM?"

You absolute pillock!

From the VM XL package page:

Up to 20Mb service

* No download limits †

† Acceptable usage policy applies.

And then from http://www.virginmedia.com/help/traffic-management.php

It's not that people are not getting what it says on the box, it's that they are but only during certain times of the day, or if they don't actually use their connection for anything other than checking their hotmail accounts.

And since you're so knowledgable and quick to throw insults at other people, why don't you download the Debian DVD ISO images (yes all 3) and tell me how long that takes. Here's the link:

ftp://carroll.aset.psu.edu/pub/linux/distributions/debian-cd/4.0_r5/amd64/jigdo-dvd/