To put it mildly.
So much of the Apple site is useless to a screen reader that it's a miracle I can interact with it at all.
I was trying to browse desktop systems to get an idea what kind would be best for my needs, but I ended up having to call them & talk to a CSR to describe everything instead. "You know we have a website for this, right?" Yes, but it plays merry hell with my screen reader & forced me to make this call. "Oh, well... Ok, I'll be happy to assist you..." Yeah, now that you know that if you don't I'll vote with my wallet & go somewhere else.
I've been told that the Apple screen reader can read their site just fine, but that does this Windows user no damned good. I need an Apple for the screen reader that would properly read the Apple site to me? I can't use the site to find out which Apple computer might be right for me unless/until I get an Apple computer with which to do it. Catch 22, meet recursion. Bah.
I don't blame the lady for filing the suit, I'm simply surprised it took so long.
To the law makers that want to restrict folks from filing ADA cases against companies for not being ADA compliant, ignorance of the law is not an excuse. It's already the law, they're required to obey it. If they fail to do so then we can file suit to force them to obey the law.