Breakfast at Jeffrey's: UK CEO admits Voda 'slightly lost its mojo'

Re: I just left them

And I just took the last household set formally with Vodafone on to a SIM only deal with iD Mobile. Signal was okay before but better with iD, but the real key was that the renewal deal from Voda was shockingly poor value, either for a new contract, or for SIM only. When I spoke to them to get a PAC code, the retentions team did a heroic attempt to retain and even cross sell, but even their best "under the counter" deal was way off the value of the iD SIM only offer (and their cross-sell offer was home broadband, but likewise was nowhere near the value that I'd wrung out of Virginmedia the week before).

When I read Colao's remark that there is potential in the UK to improve margins in relation to data, I could only conclude that, like a politician, he's lost all touch with the real world, and really thinks that his company can charge even more for the same old thing. Talkmobile (Voda's captive MVNO) has likewise seen a considerable worsening of their value proposition, so the two household handsets with them will be cancelled in a few months. And that will be it. Goodbye Vodafone group, three handsets contracts gone away specifically because you offer poor value, your retention deals stink. And it doesn't help that web site is overly complicated and crap (and has been for years).

Re: Dear Vodafone WTF

£9 a month just for streaming?

Sounds like they're copying T-Mobile USA's deal which is "unlimited" streaming for many services but at lower resolution. Video eats bandwidth with an hour at 1080p being needing around 4.5 MB/s* for streaming versus < 1 MB/s 480k, ie. you can serve more people on the same cell. For a lot of people streaming video is what mostly what they want an internet connection for.

* These are very much beer mat calculations which I'm happy to have corrected.

Re: Dear Vodafone WTF

@Gordon 10

You pay £25/month for 30G SIM on Three?

I got mine for £15/month. And, after the first three months they gave me the next three months free. I think you got a bum deal there, or you mis-typed.

Mind you, my contract was for a year and there's not long left. And it was a special offer. I'll have to find out what they propose to charge me next.

Re: On The Other Hand...

I'd agree inasmuch as FTTP is not a particularly appealing investment for providers. This is why in many countries the "state" tends to do this and charge for it. But this in itself would be a good argument for splitting OpenReach off from BT completely.

You can still use the market to get some idea of where demand is strongest to prioritise roll out and best working with councils to synchronise with any other maintenance or utility work to minimise disruption, maximise road service repairs. Well, one can dream…

Re: Worst. company. Ever

Vodafone are not be trusted neither are O2 (3) imho... I got hit by this... What it actually meant was that Vodafone would take money out of balance at random times, just not enough to get noticed. But over time of course it adds up:

https://www.rte.ie/news/business/2017/1003/909486-vodafone-has-to-pay-2-5m-to-customers-over-breach/

What's interesting is Vodafone shit-canned direct email support, so now you have to use an outsourced Chat service to try and get compensation. But they tell you they can't help and send you back to the website to log a formal complaint with a request for a call back, which isn't helpful if you're away on business a lot or travelling. End result? Was told to go back to the outsourced Chat service where after logging a formal complaint with the Regulator and quoting the case number, magically a refund was possible. How long did that all take? Days! Fuckers!