Hooray! Price Rise!
That means I can bail out of my contract.
I've been with VM for 6 years in this house, and although there were a couple of dalliances with BT when I was in non-cabled houses on the whole I've used them since they were NTL:
For the main, they've been fine. Decent speeds - always getting an average of what I pay for, although their upload hasn't increased at the same rate as the download. However in June I got a letter advising me of a couple of hours of work in the area meaning my Broadband would be off.
Since then, it was very spotty and then had 12 days of no connection at all which was only resolved when I lied to get a new hub sent out - they kept refusing engineer visits as there was a "local intermittent fault" despite the fact my fault was anything but intermittent. Eventually told them my hub was off and smelled of burning, and they sent a new one which took me back to a spotty connection.
So now I'm experiencing half a dozen random connectivity failures a day. I've got it in Modem Mode and my Asus router emails me when it goes to 4G Failover - thankfully I was on holiday at the weekend because I had 248 emails between Sat AM and Sun PM (one for fail, one for restore, so 124 issues)
The big issue is their customer service ranges from useless to deliberately vile and you often know more than them. When I called last (as I do every couple of days to keep the compensation going) I was told my poor connection would now be solved as he'd sent "a special code" to my hub to improve the WiFi channel. Erm - modem mode, and half my stuff is wired anyway. I asked him what the "special code" was and he glossed over it with promises of more compensation.
Oh, and their support forum they direct you to? Company policy to wait 7 days before answering queries, in the hope that other users will help out.