Huawei used cheap-as-chips chips in some P10s, now buyers want to boil it in oil

Self-criticism

It looks like Chairman Mao did achieve something. Whatever you think of Huawei, can you imagine, say, Jobs, Zuckerberg or any of a host of other CEOs coming out with that lot? At least not without a huge amount of spin about "listening to our customers" and a brief glossing over of the problems.

Senior management talking to customers on the shop floor?

A shocking display of humility and common sense!

I didn't where I am today without being in serial UK failures.

Where senior management displayed no humility and no common sense.

I sense a strong hint of Taoism in his response, sometimes in Chinese and oriental culture it is necessary to be humble and admit your failures in order to regain face (mian zi).

"I sense a strong hint of Taoism in his response"

Indeed. Some aspects of Maoism could also be seen as the continuation of Confucianism by other means. "Consider the woes of the people if you would sit calmly on your throne."

memory price rises throughout 2017...similar pressures in the PC DRAM market.

And Toshiba are still trying to offload the RAM fab business? Seems a bit counter-intuitive.

What sort of Kool-Aid are you drinking, sir?

"Consumers have paid with their trust and love."

I paid with a debt card, thank you. But not for that gear. And I only trust it as far as the vendor is going to stand up for my right to privacy as well as making security updates a strong priority. There are other considerations, none of which have to do with love. Certainly, Mr CEO's culture is slightly confusing to me, but I pick my devices by their quality and usability, not by what pretty words a C-level exec spews out in times of trouble. Especially one they brought upon themselves. No sale, junior.

I bought a P9 and it works just fine... but after hearing this latest disaster from this company I'll return obediently to the Samsung fold for future purchases. China, eh? Their slogan for anything should just be... "It's shit, innit!"

This is a bad problem with Huawei. If you have the uk unlocked P9 you'll get a phone that was last updated with googles android security patches in September 2016 . Now why would you trust your banking, financial and personal data on a phone which hasn't had googles official security patches installed regularly ? To rub salt into the wound, they refuse to update the P9 to Nougat and Oreo. Huawei marketing seem to spend lots of times spreading rumours about their phones on social media but this is completely disconnected from the actual product quality, maintenence and customer service. I for one won't be buying Huawei ever again, their customer service team can't actually fix any problems and even extend their service to being sarcastic. Their maintenance plans for phones aren't worth anything as they'll do what they want anyway and as for product quality, the P9 is fairly well built but the software is OLD. Stay away from Huawei products and buy LG / Samsung / Motorola .