Re: Having seen the latest NHS IT Software in action
And you'll always be asked [or should be] to tell the staff your [mother's] name and DoB and address, because patients are idiots!
1. Most patient admin systems can cope with 3 addresses, main, temporary & mail [for instance you may wish your mother's appointment letters are sent to you]
2. Actual case, names change to protect the moron;
14:15 Nurse: "Mr. Peplow?"
Guy: stands up makes his way to consultant's office
Consultant: "Good afternoon Mr. Peplow, how are you?"
Guy: "I've been a bit better since I last saw you"
Consultant: "So you have more function in the shoulder now?"
Guy: "No! It's my ankle that's the problem!"
Consultant: "Mr Peplow, 41, Main St?"
Guy: "No, Mr. Farquar!"
Consultant: "But my nurse called for Mr. Peplow"
Mr. Fscknuts: "Yeah, but my appointment was at 14:00"
And that my friends is the level of stupidity of the general public & why you are asked to state your details repeatedly instead of simply affirming them.