This topic was created by Walter Bishop .
“Due to technical difficulties, our control room was logging emergency calls by pen and paper from 12.30am to 5.15am. Our control room staff are trained to operate in this way and continue to prioritise our response to patients with life-threatening conditions, using the same triage system as usual. We also have additional clinicians on duty to offer control room staff clinical advice if it is needed.” link
and hoping to see a bit more substantial comment than "lessons will be learned".
Northrop Grumman's Commandpoint dispatch system falls over yet again, as it has been doing at LAS for years, and more recently at the Met too (who cancelled a CommandPoint project during 2016). Does nobody there understand how to do scalable, trustworthy, and highly available these days?
Happy New Year, unless you're technical management at LAS or Northrop.
http://www.theregister.co.uk/2011/06/09/london_ambulance_service_downed_computer_glitch/ [1]
https://www.theregister.co.uk/2012/02/20/999_calls_missed_by_london_ambulance_service/
http://www.theregister.co.uk/2012/03/29/commandpoint_london_ambulance_rollout/
...
http://www.theregister.co.uk/2016/03/16/met_police_cancels_command_and_control_project/ (Northrop Grumman CommandPoint)
Are these folk on the square or what?
[1] (2011): "Operators at the London Ambulance Service (LAS) were forced to use pen and paper when fielding emergency 999 calls yesterday, after a computer system upgrade went horribly wrong.
The LAS said the botched upgrade, which was intended to replace a 20-year-old system, failed and caused technical havoc for its workers for more than 24 hours.
"We have now reverted back to our original call taking computer system and are responding to 999 calls as normal," said said the service in a statement issued in the early hours of this morning.
[...]"
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