Smelly toilets, smokers and the Kardashians. Virgin Media staff grill top brass

Dirty Toilets

"I think at least three times a week I am walking into a toilet and finding the floor soaking."

They should learn to stop pissin' and shittin' on the floor then.

Dirty basts.

BYOD

Bring Your Own... Descaler ?

Healthy veggie brekkie

'Healthy Veggie' wanted to see some healthy eating choices "in ALL of our canteens" adding there were no healthy breakfast options in one of the canteens. "Are there any plans to change that?"

"Thank you for bringing that to our attention. Breakfast will no longer be served."

More seriously, there is always the option of eating breakfast before you leave for work...

Plus ca change

I see Telewest are still just as shit as ever.

Hmm

Is it all still IBM behind the scenes or did they lose the contract yonks ago?

Hook Office?

Well as they seem to have been trying to get rid of that white elephant for the last 10 years the state of the bogs does not surprise me one jot.

The For Sale sign seems to be a permanent fixture outside every time I go past the place.

If I worked there then that is hardly inspiration that the job they do will be there the day after tonorrow let alone in a years time.

Competitive pooing

Why do offices and other places still build those cubicles like you used to get in schools? You know, the ones that are constructed of MDF and have massive gaps at the floor and ceiling that let you hear everything in the next cubicle? I like to go in for a nice relaxing dump rather than trying to go faster than the guy in the next cubicle.

Smelly toilets, smokers and the Kardishians

Surely the headline is wrong, and should read: Smelly toilets, smokers and the Kardoshians ?

(used in the sense: "British, informal [mass noun] Money.")

God luck to the VIrgin crew

You're on a steep downhill from here on out. LG bought our regional cable provider a few years back, and since then everything has become a mot more expensive, and a lot lower grade. And that includes the TV offering.

Seriously guys ! Keep dreaming.

Despite all the media bluster and glorious comments at the time of LG takever, did anyone seriosuly believe that this would result in a better and cheaper service. Shame on you if you believed the hype.

Yanks only see numbers and ROI. Mega mergers or takeovers are never in the consumers' interest. Its the golden rule , that after the event, the investors/ buyers will look for investement returns and how is it all going to be funded?

And we all pay for fancy football rights, whether we like the game or not.

SFDC

LOL @ we are investing in SFDC. That's you completely fucked then!

VM bosses Q&A are just like any other businesses, a tick box exercise to justify whatever daft ISO they sign up too and put a piece of scrap on the wall to impress visitors and foo foo the employees off with BS, PR and lies !

Given up

I have been with Cable for over 20 years.

Cable Company>Telewest>Virgin.

I've now cancelled and given up.

Sick of being lied to.

Last time I moved they said they would transfer my deal (£30 a month, no tie in).

Instead I got that for 6 months then it went up.

Had to pay to cancel the contract too. FFS.

They lie. Their sales staff are incentivised I presume? So like Vodafone will say ANYTHING on the phone to you, then surprise you with the bill later.

No benefit for loyal customers either. As usual you get treated worse for having paid a bill each month for 20 years then a new customer who may hop every year.

I used to take their crap, because I needed the better internet. But now there are genuine other options for fast broadband I don't have to.

So they have had the last of my money.

If they treat the rest of their customers the same I predict a hard next ten years for them. The one advantage they had is their fibre broadband, but that is wilting away.

If they have to rely on their customer service to retain customers they are in serious trouble.

Virgin = Sheer incompetence

I use Virgin fibre. The "product" (i.e. fibre internet access) is great, but their customer service is crap. Overall I dislike them.

Here are just a few examples of where they've annoyed me less than 12 months into using their service:

1. Gave me one of those deals where the first 12 months are cheaper than the last 6 (18 month contract). Fine. But then they screw up the billing every month and are charging me at the higher rate, i.e. the last 6 months rate. So I have to phone them up - every month - and get some weird (dodgy) adjustments made to retrospectively correct my bill.

2. The service went down (to be fair, the first and only time in 10 months). I checked the support site on 4g and it said there was a local issue. 2 days later not fixed. So I phoned them up and all they did was read out what was on the support site with no further details.

3. The calls are fecking expensive, if you've got a landline and don't use one of their "bundles". Like -"phoning Australia in the 1970s" - kind of expensive.

4. They sent a letter about a random price increase. There was no justification given in the letter as to why. Instead they put 6 bullet points OF THINGS I ALREADY HAD before the price went up.

Their product is ok. But their customer service and pricing structure needs a serious re-think.

Nice choice of car...

Like his choice of car, I'd do the same and get the spoiler taken off... I'd go one further and get it de-badged.

Though I'd encourage him to go for the CLA45, its just so much nicer and not much more money...

So what I take away from this...

Is that absolutely nothing has changed since the ntl takeover of Cable & Wireless sixteen years ago.

The toilets at the Manchester office were always absolutely disgusting,