BA FLY Software
I can vouch for BA FLY being a total piece of shit. I didn't realise this is a "new" application until today's issues.
I work for a small MSP, where one of our client s a private executive charter European airline. (Think footballers, Princes etc.). Have been looking into complaints from their Cambridge FBO (mini-terminal for VIPs') where nobody can print from BA FLY to any of the standard, networked HP LaserJets.
This software requires a VPN to work and has no native ability to print to Windows printers. At all. Apparently, after 4 months of talking to "BA IT Support" (in India) we need to install some 3rd party "CUPPS" software that acts as some abstraction layer between BA FLY and the Windows Printer Subsystem.... Because it's not like Windows has an API for that sort of thing...
After months of complaining on behalf of my client, it still doesn't sodding work. Latest is that when you do print from BA FLY the job is sent to the spooler and printer queue, but just errors out. The best bit is that their "new" software sends the print jobs as SYSTEM - not as the user who is attempting the print. Now as these jobs never print, the queue gets blocked up for all other users attempting to print from exotic applications like Word and Chrome....
What do you think happens when a standard, non-admin user attempts to cancel a print job that was created by SYSTEM....? Yeah - we have a bunch of happy users! Who the hell writes software like that?!
You know it's excellent software when the "new" printer BA sent us to print off the boarding passes consisted of:
Boarding pass thermal printer with RJ-45 connector -> RJ-45 to RS-232 adapter -> RS-232 adapter to USB -> USB to desktop for check-in.
Just wow...
I can only imagine how much of a joy this new BA FLY software must be to use just by the excellent state of their integration with windows printing and cabling to thermal printers...
Sure outsourcing is totally irrelevant to the quality issues. Must be.