This is what I have come to expect from BA - keeping up their Bad Attitude nickname!
BA have been cutting corners for years - you can see it every time you fly with them.
Their executive club is sh1t - devalued so much so with availability for avios flights that is so appauling nobody can use their points properly.....
The contracted cleaners leave aircraft seats unclean - OFTEN and outside of T5, the lounges are rather pathetic. Even in T5, unless you are gold/1st class, then its just okay.....the last 3 or 4 long-haul flights Ive been on have had a toilet or two out for the entire journey and they are relying on minimum cabin-crew staffing. Cabin crew also seem to be messed around quite a bit and many though they love the job, on chatting to them, cant stand the way BA has behaved toward them....
If you make any changes to your ticket and pay BA directly, it takes them >6weeks to get a reciept to you.....
Its an absolute mess at present...the whole company....outsourcing it, particuarly the IT folks is just going to make it worse!
How long before BA is losing so many pax to Virgin or other airlines because its cr@p and expensive with absolutely no customer service ?