EE Power Bar recall: Telco will waive £5 fee for laggards EE has confirmed it will not apply extra charges to customers who don't return their Power Bars, despite the mass recall announced this morning. Half a million of the devices have already been recalled by EE, following an exclusive story by The Register revealing that managers had been warned the bar was not safe to use. The …
No plans for now that is. I'm sure people will believe them when they actually change those terms and conditions. It also blows the idea of them being 'free' out of the water, yes so long as you're a customer of theirs you can keep using them.
It was a badly thought out idea done on the cheap and from past reports on the reg they knew the risk they had with them from the start. Bet they wish they could go back and change that particular board room decision now.
"It also blows the idea of them being 'free' out of the water"
I would think the below is how 99.99% of people got them (not sure how else you did get them...as part of a contract?)
"If you’re an EE customer that has redeemed a Power Bar using a code (referred to in clause 1.3 above), a replacement charge will not apply."
Reading the Ts&Cs in the light of the text message I've received and current events/anouncements. [See http://ee.co.uk/power-bar-recall ]
Firstly, it seems EE have not 'terminated' the agreement, which has a term of 18 months. Hence clause 2.7 doesn't apply.
Secondly, there is no 'recall' clause, although clause 3.2 does allow for arbitrary variation of the Ts&Cs. Yet nothing EE have said, says that they have changed the Ts&Cs. Which is strange given the liability clauses 3.4 to 3.7 inclusive...
So it would seem that you can (for now) continue to use a powerbar for the full 18 month life of your agreement, but if anything untoward happens, you'll need a first class legal adviser, as it is unlikely you'll be able to successfully claim against EE...
However, I suspect that EE have a problem with their store insurance, where 'large' numbers of powerbars will be on-charge with little effective supervison.
"When your EE Power agreement expires or terminates (for mobile or broadband customer this will happen automatically if you choose to cancel your agreement with us for mobile or broadband services), you must return the Power Bar to an EE store within 60 days"
Why? What on earth were EE going to do with presumably well-used rechargeable batteries? Give them out again?
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