BT broadband in broad-based brownout and TITSUP incidents

But

But BT run various systems to automatically localise where faults are happening and point to the major cause.

Oh, it's only for engineer's is it?

Ahhhh

Thank god it's not just me. I'm in Cambridge and I've been suffering from things just not loading properly on some addresses but others being perfect - all yesterday and still today.

It just goes to show how you don't really appreciate things "just working" until they stop. It's making my cloud-based work very frustrating!

Can someone tell me

Where to download the internet so I can use it offline while this work is ongoing?

Bt have finally admitted there is a problem

"Wed 29/07/2015 at 10:26

BT customers are having trouble loading webpages"

All other service incidents prior to this are unrelated.

And it's not Windows 10 - I turned that shit off, have not seen any unexpected downloads on my SNMP graphs, and bandwidth is not the issue. It's packet loss or a routing issue (secure/encrypted connections seem to fair the worst - https, rsync over ssh etc. both failing).

It gets better...

...My home connection went iffy last night and still is this morning,

I called BTs help line to be informed that their fault recording system is down for "maintenance" and could I call back in 2-3 hours.

Useless planks!

BT forum thread - currently 19 pages and growing rapidly.

A Small Number of customers

AKA Everyone then

50p says that a firmware update has caused this. It's been getting gradually worse as the update is pushed out to more routers.

Been getting progressively worse since Saturday for me.

Typical service for me - tell BT about the problem... Wait for them to deny it... Repeat for a significant amount of time; Finally they'll start joining up the stacks of reports in to a single incident and escalate it to someone who has a clue.

Brownout?

I saw the word "brownout" in the title and half wondered if the story would be about a burst sewer flooding network equipment.

Guess I've been reading the Register too long... :-/

Add Norwich to the list.

Hohum.

3 reasons :

1: virgin can't seem to find my address even when i tell them their s box outside my shop and give them its number

2: when i had / was going to have virgin at home , i was on a call arranging my install date and as i was doing that , they left a message cancelling my install date and i hadn't even finished the call yet booking it

3:its a cable in the road or a roadside cab fault and as even one where i am piggy backs off openreach/(bt's lines) i have no choice unless someone can give me an idea

i've even thought of trying to use 4g , but you can't get a static ip from them

Same issue for employee at home in Chelmsford on Tuesday.

Own router. Seemed to be a routing issue. Pings at 1sec seemed ok but huge packet loss if I tried 0.01 sec. Traceroutes disappeared into the ether.

She gave up and went to the office 20 miles away, and BT, but ok.

They had apparently been noticing similar issues for a few days but assumed it was a.n.other problem.

Joy

Now seems to be fixed

Sometime between midnight and 1am.

There never was a public acknowledgment of the service issue in the 48 hours it lasted, resulting in BT customers up and down the country continuing to contact India for "help" only to be told there isn't a problem and it must be their router/landline etc., wasting an hour or more of each customers valuable time.

I genuinely wonder if the lack of public acknowledgment is because of the new regulation that allows in-contract customers to walk away without paying a penny if they fail to receive an adequate service. I guess we'll know the next time there's a prolonged outage - will BT once again lie to and dick their paying customers around by treating them with contempt, or will they behave like a reputable business? I do hope Ofcom are watching...