BT rewritting email standards? No hyphens allowed?
I've just had a call from a client trying to setup their BT Vision package, and after much faffing on the phone with BT support, it turns out that BT systems won't allow him to input his existing email address because it has a hyphen in the domain part. Apparently the BT account interface claims hyphen is not a legal/allowed character. We are talking about inputting their existing email address - not about creating a new BT one. BT "kindly" offered to endow him with a free BT email address!
I also found this post, which seems to confirm that BT's systems can't cope with hyphens in email addresses:
http://community.bt.com/t5/BT-SmartTalk/Cannot-create-bt-com-login/td-p/864248
And I've also been told of another person who can't login into the wifi on some hotels because they have a hyphen in their email address. They have to use another email without a hyphen. I know BT manage many public paid-for wifi nodes on behalf of hotels etc. - I wonder if that is why this third person can't login into these wifi AP's?
Anybody else stumbled over this?
Biting the hand that feeds IT
